Collections

SMART. INTELLIGENT. FUTURISTIC.

Collections Problem Statement

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With limited repercussions for delayed payments, tardiness is accepted as a cost of doing business.

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Typically, corporates use existing sales networks for collections, choking bandwidth & productivity.

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There is no ready solution
for cost effective, automated corporate collections.

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Collection efficiency
improvement is critical to unlock working capital cycles.

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Managing on-time collections
for the diverse dealers across geographies is cumbersome.

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Lengthy onboarding flows
are required to screen dealers with poor internal processes.

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Precious time is lost in
coordination which is critical for debt recovery.

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Tracking and reconciliation
of payments status on various systems adds more friction.

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Indian legal complexities make
recovery and negotiating with defaulters difficult and slow.

Collections

Rethinking Collections for Corporates

Value Proposition

Rethinking Collections for Corporates
Proactive Collections Management

Behavioral data analysis to predict defaults, with nudges to prevent them.

Digital Collections

Simplify and digitize collections while reducing costs.

Overdue Collections

Unified oversight across internal and outsourced teams for real-time performance tracking.

Loss Recovery

Streamlined management of write-offs and legal needs.

Dealer & Partner Management

Continuous and proactive performance monitoring with AI.

Advanced Capabilities in One Platform

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Loss Recovery

Reporting defaults to CIBIL and initiating legal recourse if needed.

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Dealer/Partner Management

AI/ML models to learn payment patterns and behaviour to manage relations better

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Proactive Collections Management

Clear collection policies and processes, timely, professional and regular communication with customers, and early intervention help us resolve issues

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Digital Collections

A digitised workflow helps us streamline the collections process, making it both efficient and cost-effective. You no longer need multiple team members to chase payments

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Overdue Collections

External agency management, agents ( digital, call centre, field)

Service

Service Features

Corporate Collection Cycle
Corporate with Receivable from Dealer

The invoice flows seamlessly to Veefin LMS using options like direct secured connectivity with the corporate’s ERP or corporate user bulk uploading the invoice into the LMS

Veefin Capital purchases a receivable portion

Veefin Capital purchases (finances) a minute portion of the receivable, books the asset in the LMS and creates a charge in CERSAI.

Nudges dealer and payment alerts

Veefin’s collections module uses this data to send nudges and payment reminder to the Dealer, they go out prior to the due date.

Dealer makes payment

Dealer uses digital options to pay to the corporate, or using Net Banking / any other mode and updates the system with proof of the payment

Upon default, dealer is nudged about being reported to bureaus

If dealer defaults, reminders become persistent using Veefin Collections. The messages now inform the dealer that we can report them to credit bureaus if they continue to default.

Collections as Service
Workflow

Sample Workflow

Working_process
N-15 DAYS

SMS REMINDERS

Working_process
N-10 DAYS

WHATSAPP REMINDERS

Working_process
N-5 DAYS

VOICE OVER REMINDERS

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N DAY

INVOICE DUE DATE

Working_process
N+5 DAYS

REMINDER NOTICES

Working_process
N+15 DAYS

REMINDER SECTION LETTERS

Working_process
N+30 DAYS

DEFAULT REPORTING TO BUREAU

Capabilities

System Capabilities

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AI & Machine Learning
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Strategy Management

Smart Campaigns Configurable Treatment plan Decision Engine

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Digital Collections

Paynow Payment Plan

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Robotic Process Automation

Notification, Batch, Alerts

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Anchor

Dealer 360 View

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Performance Management

Productivity Insights and Reporting

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Communication Studio

SMS, Letter, Email Templates

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Business Pricing
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Analytics Engine
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Access Management

Nested Hierarchy Based